Compass Password Recovery

1. If you have lost your details or forgotten your password, you can recover your details by clicking the ‘Can’t access your account?’ link on the front page of the Box Hill High School Compass website.

2. Enter your Compass username.  If you don’t know it, click ‘I don’t know my username’

3. Enter your email address or mobile phone that you registered when the first time you logged into Compass.

Please note, Compass will use the existing primary email or mobile on file for that user account for verification before completing a password reset for the user.  If the mobile or email that they enter does not match what is on file they will not be able to proceed.

For instances where it is Parent B of an account attempting to reset the password, the system will require Parent A's email/mobile as these details are considered the primary details for the household account.

4. If you don’t know your email address or mobile phone number, please contact the General Office on (03) 9877 1177